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Insight on Patient-Centered Care

How to Deliver Compassionate Care with Every Patient, Every Day – a Vital Skill that Contributes to Healing and Recovery

Afflicted with retinitis pigmentosa, Julia Spencer offers insight into the patient experience when grappling with illness and sheds light on how compassion directly supports healing and recovery.

In this presentation, Julia shares her inspiring story in a powerful style that is both warm and direct. She reveals how her fight to cope and adapt to her loss of sight could have been easier with compassion from her physicians. In fact, one ophthalmologist brusquely declared she was like a dying patient seeking help, adding, “There’s nothing I can do for you.”

Devastation. Humiliation. Fear. Julia felt lost and alone, with no guidance. She fought and overcame the many obstacles on her journey to independence. And she vowed to step up, speak up, and inform medical professionals, so other patients won’t endure similar setbacks on their journey to recovery.

In her presentation, Julia shares a specific, how-to approach for medical professionals to deliver compassionate care with every patient, every day. This approach empowers them to readily – and naturally – deliver patient-centered care that can pave the way to recovery. In addition, Julia shares research and how-to pointers to communicate with various generations.

Dr. Michael Migliori of Brown University’s Alpert Warren Medical School noted, “I was mesmerized by Julia Spencer’s presentation. I found it invaluable to listen to her experiences with very intelligent but not very compassionate physicians … and how advice and counseling from her physicians could have made the adjustments easier. Julia is a compelling speaker, and she does it with grace and humor. I came away from the session with a deeper understanding.”

Julia Spencer

Lecture at Warren Alpert Medical School at Brown University, RI. From left to right, second row, Michael Migliori, MD, FACS., Diane Siedlecki, MD, Chris Butler, DX, Dir, of Insight, Ami Cuneo, Course Creator, Julia Spencer & Seeing Eye Dog, Irene.

Julia Spencer lectures at Warren Alpert Medical School at Brown University, RI.

Julia Spencer lectures at Warren Alpert Medical School at Brown University, RI.

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